Thursday, February 5, 2015

SEO - Hitting an Expensive Target


SEO is a problem. Search Engine Optimization is like raking the ocean.  The effort and dollars needed to keep a “first page ranking” can be significant.  A sweet spot combination of monthly “adwords” spend and on page seo plus backlinking - in addition to a well engineered pay for click campaign should equals success.  

SEO is a problem. Search Engine Optimization is like raking the ocean.  The effort and dollars needed to keep a “first page ranking” can be significant.  A sweet spot combination of monthly “adwords” spend and on page seo plus backlinking - in addition to a well engineered pay for click campaign should equals success.  

Imagine a foot race with millions of competitors.  Gaining a first page organic ranking requires the competitive entrant to stand on the medal podium (1st, 2nd or 3rd).  In the fast paced world of digital advertising this race is run multiple times a day.  Backing your race contestant, your business as it is seen on the web, requires a real commitment.  A budget, staff and a plan to consistently stake a claim to those “medalling” - daily - is required for success.  PPC provides an avenue to buy your way into the medal platform, based on keyword choices, and budget.

The financial side of the equation, the question of which lies in “how much is a ‘click’ really worth?”, yields a stark truth.  Google, the odds makers in ppc, has stacked the house.  Auction based sales tactics ensure the House (google) always wins.  How much a “click” actually costs relies upon the competitive nature of the pixels the banner represents - as a percentage of available real estate.  Prime billboard space, in the old print media world, reflected the number of cars or eyeballs passing the image - and the fiscal value of the views.  Current banner and pay per click advertising mirrors the same model.  Traffic is no longer counted by radials on the road.  Eyeballs - behind every interface - count the traffic encountered.

Phones and tablets offer different sizes of advertisements than larger screens.  The break point between interfaces usually hinges around ten inches.  From a programming standpoint tablets are specifically difficult to deal with.  Developers and artists do not traditionally have successful and productive meetings.  Losing forty to sixty percent of the advertising real estate, from phone to phablet to tablet, is not an easy message to deliver.  Especially difficult to deliver to a room of marketing and budget conscious executives.  

From a geek standpoint an HD “phablet” closely resembles an HD tablet, increasing the curve for developers.  Programming mistakes, providing the wrong “option” to the right user may result in a three second lag.  Dumb programmers are punished with terminated users sessions.  

Fickle users make choices, most take less than two seconds.  Finding a happy medium between image size, load time, and image density takes a coordinated effort.  Page load time, dependant upon many variables, requires testing before the new content is published.  Timelines, enforced by executive layer management, often do not take into account the complexity of the pre publishing task list.  When the geeks do the right job the “magic factor” is high, the chore list appears to be “easy”.  Standards and practices, in compliance with publishing metrics, are a major step towards ensuring your content loads as quickly as possible and present well, on all devices.

Search engine optimization is a constantly changing foot race.  Commonly searched terms become competitive.  In the SEO world a competitive ranking of common keywords gain rank, and “value”.  The rank of a competitive words describes the percentage of your closely ranking competitors employing similar ranking strategies.  Correlation of competitive keyword ranking and number of times a given keyword is searched is relative.

The mix of keywords should represent the verbiage used by our clients, prospects and vendors to describe your business.  Ask your best sales representatives about their banter with prospects.  A treasure trove of keywords may be found, much different than the current keywords employed on your corporate site.  The newly found list of keywords might also reduce the financial click through impact, as a total PPC budget.

Establishing top line revenue goals, based on keywords and prospects to be gained, is imperative.  Spelunking previous months ACTUAL searches, based on target keywords, will yield a total advertising penetration number.  As an example - If my keyword combinations were searched a hundred times in the previous month and my site garners a 5% click through, then I can expect to gain five new prospects.  Establishing the potential sales for new clients, a historic number based on previous sales, will yield a reasonable ROI for marketing dollars.  

Google stacks the deck.  Data geeks dealing with the real problem, predicting Google’s next algorithmic move are shooting craps.  After attempting to decipher top ranking tactics for many years I can confidently say the old school rules apply.  Do good business and your business will grow.  Happy customers, satisfied vendors and grateful marketing partners breed business growth.  Hands down.  

This feedback is commonly labeled “user generated content” or online user reviews.  The marketplace is talking about your business.  Engage your clients and prospects at their point of inquiry, in real time.  Establishing whose desk, in your organization, is responsible for responding to online accolades or issues is key.  Whoever is chosen to respond to the virtual help desk should be empowered to satisfy client/prospect needs.  These interactions should yield a treasure trove of market perception, surrounding your products and services.

Sunday, February 1, 2015

My Phone is barely smarter than my dog


My Dog Shank was smart.  He could open doors (anything without a knob), predict dinnertime to the minute, provide an excellent level of comfort, safety and entertainment.  He was a good Dog.  Shank is still smarter than my “Smart Phone”.  Voice control, the ability to control your tech with regular speech, just might change that.

The first “usable” voice recognition software was released in June of 1997.  In my experience, it has never really worked.  Early competitors in speech recognition were climbing a steep hill.  The processing power needed to digitally translate voice, in real time, was extremely expensive.  Translating the spoken word (digitally) has only recently been affordable.  TELCO’s and Governments have had the ability for decades, but for the average joe the tech has been out of reach.  The advent of multicore mobile processing has vaulted the horsepower rating in handheld devices, greatly broadening the available voice recognition software user base.

Faster hardware equals faster software.  Multiple competitors usually ensures a rapid development cycle.  A growing user base provides a greater potential licensing based revenue stream.  This “perfect storm” of market components exists, in the voice recognition race.  

Three real contenders exist in the voice recognition space.  Apple (Siri), Google (Google Voice), and Microsoft (Cortana) - have all released “usable” products.  Microsoft will debut Cortana on your desktop in WIN10, slated for release later this year (2015).  The voice command structure for Cortana is driven by the XBOX team, the current windows phone completes the list of competitors for mobile.  Three real players makes for a real race, voice will get better, soon.

The way we use our computers is changing.  VR (virtual reality) headsets are becoming market ready, and affordable.  High quality VR will require a fluid and working voice command structure.  Adapting the keyboard and mouse to VR is stupid and clunky.  Using an “air keyboard’ is difficult, there is no tactile response, something our brains are wired for.  Having a discussion with your hardware will become crucial.  

The list of hardware we deal with is growing.  Mobile devices, smart TV’s, fitness and medically related wearable tech - the three point interface (Monitor, Keyboard and Mouse) no longer translates.  Voice command meets the requirements as dictated by users, in the new wave of affordable hardware.

Wearable technology requires a working voice command relationship.  As computers get smaller the only limiting size factor becomes the keyboard.  Our hands are just too big.  Eventually we will be able to get an entire mobile computing platform into a watch sized device.  The need to slave wearables to a “smartphone” will dissolve.  

Size and power requirements for battery power and communications are shrinking, Moore’s Law in action.  Low Power Bluetooth will have some influence but the real game changer is increased access to usable WiFi.  Location based search, a driving factor in mobile commerce, is meeting users at their point of purchase.  It is hard to swipe an encrypted purchase at the register without connectivity.  Two factor authentication requires real time feedback from the user - ensuring purchase authorization.  Security of transaction, an ASAP commerce need, completes the circle of need.  The usability of smaller then keyboard devices hinges on reliable voice capable devices.

Shank (back to the dog) provided comfort and safety.  Our mobile devices should do the same.  Texting and driving is bad, it kills people.  Fluid and predictive voice enabled interfaces interact with us, while driving.  Voice to text - responding to SMS and eMail messages while otherwise engaged is a real need.  

Successfully interacting, textually, with your voice almost works.  I drive a lot of miles and do my best to not pickup my phone while driving.  My success rate, using only voice control, is not more than 80%.  I still have to work the screen, occasionally.

As we become more digitally enthralled our desire to command our tech without touching it will grow.  Wearable technology, providing information we want to know, is better delivered with speech.  The Shank Dog was close to 100% responsive.  He predicted my needs and actively responded to my voice.  Maybe in 2015 my phone will do the same.